RAA88 is committed to protecting the personal data of every Member. This Privacy Policy explains what information we collect, why we collect it, how we use and store it, and the rights you hold over your own data.
Your Privacy Matters.
Contact our support team if you have any questions about how your data is handled before you register.
RAA88 (hereinafter referred to as "the Company", "we", "us", or "our") operates the online gaming platform accessible at raa88.cam (the "Platform"). The Company is committed to protecting the privacy and personal data of every individual (hereinafter referred to as "Member", "User", or "you") who accesses or registers on the Platform.
This Privacy Policy (the "Policy") describes how RAA88 collects, processes, stores, shares, and protects personal data in connection with the provision of its services. It applies to all Members, prospective Members, and visitors who interact with the Platform, whether from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or any other location from which the Platform is accessed.
This Policy is incorporated by reference into the RAA88 Terms and Conditions. By registering an account, making a deposit, or otherwise using the Platform, you confirm that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform.
Related Documents: This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy.
For the purposes of this Policy, the following terms shall have the meanings assigned below:
RAA88, operating the Platform at raa88.cam, acts as the Data Controller in respect of all Personal Data collected from Members and visitors. As Data Controller, RAA88 is responsible for determining the purposes for which your Personal Data is processed and the means by which that processing is carried out.
Where RAA88 engages third-party service providers (including payment processors, identity verification providers, fraud detection services, and game content suppliers) to process Personal Data on its behalf, those entities act as Data Processors and are bound by contractual obligations that require them to process Personal Data only on the instructions of RAA88, to maintain appropriate security measures, and to comply with applicable data protection standards.
Data Controller Contact: For all data-related enquiries, please contact the RAA88 Data Protection team at [email protected]. Please mark your subject line "Data Protection Enquiry" for prioritised handling.
RAA88 collects Personal Data across several categories, depending on the nature of your interaction with the Platform. The table below summarises the categories of data collected and the context in which they are typically obtained:
| Category | Data Elements | Collection Context |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID number (e.g., MyKad), passport number | Registration; KYC verification |
| Contact Data | Email address, mobile telephone number, residential address | Registration; account updates |
| Financial Data | Payment method identifiers (e-wallet account numbers, bank account details, cryptocurrency wallet addresses), transaction history, deposit and withdrawal amounts | Deposit; withdrawal; KYC/AML checks |
| Technical Data | IP address, device type, operating system, browser type and version, session tokens, login timestamps | Automated collection on Platform access |
| Usage Data | Game history, bet amounts, wager counts, session duration, pages visited, feature interactions | Automated collection during Platform use |
| Communications Data | Content of support chat logs, email correspondence, complaint records | Customer support interactions |
| Responsible Gambling Data | Deposit limit settings, self-exclusion status, cooling-off periods, reality-check preferences | Responsible Gambling tool usage |
RAA88 does not collect or process sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) except where required by law or where you voluntarily provide such information in the context of a responsible gambling assessment.
The majority of Personal Data processed by RAA88 is provided directly by you when you register an account, submit KYC documentation, make a deposit or withdrawal request, contact the support team, or update your account preferences.
When you access the Platform, certain Technical Data and Usage Data is collected automatically through server logs, cookies, and similar tracking technologies. This includes your IP address, device information, the pages you navigate, and the duration of your session. This data is collected regardless of whether you are logged into an account.
RAA88 may receive Personal Data about you from third-party sources in the following circumstances:
RAA88 processes your Personal Data on one or more of the following legal bases, depending on the specific processing activity:
RAA88 uses Personal Data for the following purposes:
Important: RAA88 does not sell your Personal Data to third parties for their own marketing purposes. We do not trade, rent, or otherwise commercially exploit your personal information beyond the purposes described in this Policy.
RAA88 shares Personal Data only in the circumstances described below. All third parties with whom we share data are required to maintain appropriate technical and organisational security measures and are prohibited from using your data for any purpose other than those specified by RAA88.
To process your deposits and withdrawals, we share necessary transaction and identity data with our payment processing partners, including e-wallet operators (Touch 'n Go, Boost, GrabPay), banking FPX network participants (Maybank, CIMB, Public Bank, Hong Leong Bank), and cryptocurrency settlement providers. These parties process your data solely to execute the requested transaction.
RAA88 engages accredited third-party KYC and AML service providers to assist with identity verification and sanctions screening. These providers receive identity data (name, date of birth, document numbers) strictly for the purpose of performing verification checks required under our licensing obligations.
Certain game providers who supply live dealer games or networked jackpot slots to the Platform may receive limited session and wager data necessary to operate the game connection and calculate jackpot pool contributions. These providers operate under data processing agreements with RAA88.
RAA88 may disclose Personal Data to competent regulatory authorities, law enforcement agencies, or judicial bodies where required to do so by applicable law, a court order, or a legitimate regulatory request. RAA88 will notify the relevant Member of such disclosure where legally permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of assets involving RAA88, Personal Data held by the Company may be transferred to the acquiring or successor entity. Members will be notified of any such transfer and of any material changes to this Policy that result from it.
RAA88 retains Personal Data for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve disputes or enforce agreements.
As a general principle, RAA88 applies the following retention periods:
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with RAA88's data disposal procedures.
RAA88 implements industry-standard technical and organisational security measures designed to protect your Personal Data from unauthorised access, disclosure, alteration, or destruction. These measures include:
While RAA88 takes all reasonable steps to protect your Personal Data, no method of electronic transmission or storage is completely secure. RAA88 cannot guarantee the absolute security of data transmitted over the internet. Members are encouraged to use strong, unique passwords, enable two-factor authentication on their accounts, and notify RAA88 immediately if they suspect any unauthorised access to their account.
The Platform uses cookies and similar tracking technologies to provide, secure, and improve its services. A cookie is a small text file placed on your device by the Platform's web server when you visit the website. Cookies enable the Platform to recognise your device on subsequent visits, maintain your session, and remember your preferences.
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform, including the ability to maintain a login session or use certain features. Most modern browsers allow you to view, delete, and block cookies on a per-site basis.
Subject to applicable data protection law and certain legal limitations, you have the following rights in relation to your Personal Data held by RAA88:
You have the right to request a copy of the Personal Data RAA88 holds about you, along with information about how it is being processed.
You have the right to request correction of any inaccurate or incomplete Personal Data held by RAA88 — for example, a misspelled name or an outdated email address.
You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You may request that we restrict the processing of your data in certain circumstances, such as while a dispute over data accuracy is being resolved.
Where processing is based on consent or contract, you have the right to receive your Personal Data in a structured, machine-readable format for transfer to another service.
You have the right to object to processing carried out on the basis of legitimate interests, including profiling for direct marketing purposes, at any time.
To exercise any of the above rights, please contact the RAA88 Data Protection team at [email protected] with the subject line "Data Rights Request". Please include your registered account username and email address and a clear description of your request. RAA88 will respond within 30 calendar days of receiving a valid request.
Limitations: Certain rights may be limited where RAA88 is legally required to retain data (for example, for AML compliance or to resolve outstanding disputes). Where a right cannot be exercised in full, RAA88 will explain the reason in its response.
RAA88 operates as an international online gaming platform. In connection with the provision of its services, your Personal Data may be transferred to, and processed in, countries outside Malaysia. This may include transfers to data centres, payment processors, or service providers located in jurisdictions that may not have data protection laws equivalent to those in Malaysia.
Where Personal Data is transferred internationally, RAA88 takes steps to ensure that appropriate safeguards are in place. These may include: contractual clauses that impose data protection obligations on the receiving party; requirements for the receiving entity to implement technical and organisational security measures equivalent to those maintained by RAA88; or transfer to entities operating under jurisdictions that provide an adequate level of data protection.
By using the Platform, you acknowledge and consent to the international transfer of your Personal Data as described in this clause.
The Platform is strictly restricted to individuals aged 21 (twenty-one) years and above. RAA88 does not knowingly collect Personal Data from individuals under the age of 21.
If RAA88 becomes aware that Personal Data has been collected from a person under the age of 21, the relevant Account will be immediately suspended and the data will be deleted as soon as reasonably practicable following verification of the individual's age, in accordance with our data retention obligations.
If you believe that a minor may have registered an account on the Platform, please contact our support team at [email protected] immediately.
21+ Age Restriction: Gambling is for adults only. RAA88 enforces mandatory KYC age verification for all Members. For players aged 21 and above only. If you are concerned about underage gambling, please visit our Responsible Gambling page.
The Platform may contain references or links to third-party websites or services (for example, payment gateway landing pages operated by e-wallet providers such as Touch 'n Go or Boost). This Policy applies solely to Personal Data processed by RAA88 in connection with the Platform. RAA88 has no control over the data collection or privacy practices of third-party websites and accepts no responsibility for the privacy practices of those sites.
You are encouraged to review the privacy policies of any third-party sites you visit in connection with your use of the Platform.
RAA88 reserves the right to update or amend this Privacy Policy at any time. Any amendments will be published on this page with a revised "Last Updated" date. Continued use of the Platform following the publication of an amended Policy constitutes your acceptance of the revised terms.
Where RAA88 makes a material change to this Policy that significantly affects the way your Personal Data is processed, the Company will endeavour to notify active Members via their registered email address in advance of the change taking effect, where technically and operationally feasible. It is your responsibility to keep your registered email address up to date.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by RAA88, please contact our Data Protection team through any of the following channels:
Send your data-related request to [email protected] with the subject line "Privacy / Data Request" for prioritised handling.
Available 24/7 via the live chat widget on the Platform. For data-specific requests, email is recommended to ensure a documented response trail.
RAA88 will acknowledge your data rights request within 72 hours and provide a full response within 30 calendar days of receipt of a valid request.
RAA88 handles your personal data with the same care we bring to every aspect of the platform — transparent, secure, and always in your interest. Explore Malaysia's premier VIP gaming experience knowing your privacy is protected.
For players aged 21 and above only. Please gamble responsibly. Responsible Gambling tools →